Policies, Guarentee,Terms and Conditions:
The terms, policies and conditions (collectively known as “Conditions” described below govern the use of this site (referred to as “Hammond Drysuits” or “site”). Your use and/or placement of any order indicate your acceptance of these Conditions.
All products manufactured by Hammond Drysuits are guaranteed for a 24-month period, from the date of manufacture, which covers all manufacturing defects or failure, excluding seals (latex, neoprene or silicone).
Your guarantee is void should damage occur by normal, misuse, neglect or accidental misuse of the product. If your product is altered or modified from its original design by a company other than Hammond Drysuits your guarantee also becomes void.
Should it be in need of repair, we recommend that you return your product to Hammond Drysuits for repair. Please note any repair carried out by an untrained/unauthorised person will void the warranty. We can make recommendations so if you need any assistance please contact the team at Hammond Drysuits.
Maintenance and proper care of your product is vital for its life expectancy, if neglected this is drastically reduced. If in doubt, please contact Hammond Drysuits.
Our tips on how to care for your drysuit can be found here.
- Goods lost in transit
- Goods damaged in transit (please retain packaging for inspection).
- Faulty goods (excluding wear and tear and misuse)
For unwanted goods and refunds please refer to our ‘Returns and Refunds’ policy under our ‘Terms and Conditions’.
Delivery. The standard carriage charge does not include insurance. Please let us know if you require transit insurance to cover the cost of your goods. A charge of £4.50 will cover damaged or lost goods to the value of £1,500. Hammond Drysuits cannot be held responsible for suits that are not insured.
DPD collections. Hammond Drysuits cannot be held responsible for badly packaged suits that are damaged in transit or ill fitting labels. Your suit must be in a strong cardboard box or equivalent. Do not send it in a drysuit bag as labels do not adhere correctly and the drysuit could be damaged. The DPD driver will arrive with a label for your package which needs to be adhered strongly to the box. Create your own labels for delivery and return in case the DPD label fails. Hammond Drysuits cannot be held responsible for suits that are not insured.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
With your permission, to keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Hammond Drysuits site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to theHammond Drysuits site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hammond Drysuits reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard. There is no surcharge for using your credit card to make purchases with Hammond Drysuits. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
Hammond Drysuits will replace like for like seals or components unless otherwise specified to do so. Hammond Drysuits will contact the customer before proceeding on any additional repairs that are required. All completed repairs will be stored free of charge for 2 months from drop off date. Thereafter we charge £1.50 per week for storage.
Money Orders, Cashier’s Cheques, Company Cheques, & Personal Cheques
Hammond Drysuits accepts money orders, cashier’s Cheques, personal cheques, and company cheques in UK Sterling only. Orders are processed upon receipt of a money order or cashier’s cheque. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a 25 fee on all returned cheques.
Shipping Time — Most orders received before 1200 (midday UK time) will ship the same day, provided the product ordered is in stock. Most orders received after 1200 (midday UK time) will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Default shipping agent is DPD and Hammond Drysuits comply with their terms and conditions. Packages are not insured for loss or damage unless a premium charge is requested before despatch.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Hammond Drysuits or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1200 (midday UK time), or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Hammond Drysuits shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the UK. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Returns & Refunds
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 30 days from the date of purchase. A full refund will be given to the customer if deemed satisfactory by Hammond Drysuits Ltd. Fulfilment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase along with a full refund. Please also be aware that we can not refund or take returns of made to measure drysuits specifically manufactured for an individual that are not defective or incorrect.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Hammond Drysuits shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.Hammond Drysuits shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,Hammond Drysuits shall immediately issue a credit to your credit card account in the amount of the incorrect price.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Hammond Drysuits. is not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
This site is owned and operated by Hammond Drysuits. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Hammond Drysuits., Copyright 2007, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Hammond Drysuits’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Hammond Drysuits. signs them or not. Hammond Drysuits. reserves the right to make changes to this site and these Conditions at any time. We also reserve the right to charge for our time on a minute by minute bases if required. Please call for pricing.